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Operations Management
The flow of 10 thousand divisions manages
Yu Liang of general manager of group of 10 thousand families: We have “ most the standard of the bottom line, do namely simple, and rather than is done complex; Do open, and rather than is done clos...
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Cost and profit, control and promotion, before contradiction is medium row
Cost control and profit promote, be like 2 lovely twins consist in any among commercial operation pattern. Let us talk about the relation between cost, profit, control and promotion from proceed with of c...
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Case of sale of a classical phone
Successful phone sale has 3 level, every phase needs corresponding skill: The first phase causes interest namely. Cause line other one aspect of the matter the enough interest of potential client, b...
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The class Wu type of domestic mobile company (fall)
The author is going up an article is medium, summary home mobile company compares common number type a few kinds. Emphasize again and again like the author, domestic mobile company...
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Muddleheaded the call center in manages (2)
Wave from the United States these management that ocean crosses the sea to come are academic, excessive the service level that emphasizes call center, personnel examines way, did not put forward specific measure to...
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Part expectation is worth -- the strong opponent that client satisfaction spends
Introductive: Receive first this period what the feeling when the theme says should not be how difficult issue, the heart below Dan Jing will just discover expecting to be worth administrative ” abo...
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Muddleheaded medium call center manages ()
We will discuss a bold subject, namely: The Kpi that call center uses generally now manages, it is to come from the administrative pattern at abroad, but this means, the hair that does not apply to China truly actua...
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Wrap outside monitoring of call center quality
See a news today, say North America appeared the trend of the bag outside monitoring of a kind of quality, and the result is right. The profit that the bag outside quality monitoring...
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