Position:home>Activities Information> Call center operation grooms class (Xu Naiwei. Yan Xiaobin in December 5-6 day.
Call center operation grooms class (Xu Naiwei. Yan Xiaobin in December 5-6 day.
From;  Author:Stand originally

Curricular setting
Digitlization management takes the technological process of standardization to call center company, efficient operation. But how to let call center create more value to the enterprise, the next task that is the research after afterwards call center digitlizes management, all previous classics research and development of 3 years, application, practice and summary, developed a whole effective system -- the management of call center digitlization that is core with performance management and group construction.

In 2 man principle " crucial minority " of center of the truly crucial index in academic, KPI, call polar talk, the flaw of center of the application that the standard deviation management of the smallest variance, deviation pursues, call manages, group proposal and employee drive, , it is inside forms for reporting statistics, and all a banquet member every act, also conceal inside forms for reporting statistics. Learned how to unscramble the digital code inside forms for reporting statistics, can look so that know call center inside this blackart book of the number.
On this foundation, mr. Xu Naiwei innovated " the management of call center digitlization that is core with performance management and group construction " course.


Groom characteristic

This course used a large number of interesting case, a variety of character that explain carry of battalion of call center manpower manages and administrative skill, humorous curricular content, it is other course is rarer, will be a wonderful number and laugh groom.

In course, will " update " a lot of theory, for example " crucial minority manages " , " the smallest variance administers a law " , " call center is polar theory " , be united in wedlock with real case, let student be while study is academic, also learn solid Wu use method and skill.

Groom effectively the interest that must want to be able to cause student, must want to let student have high participation, the mind that made a teacher design height to interact to this interlocution of take a sudden turn, allow student grooming in the process, be in a chain of vivid brains in interlocution of take a sudden turn, an amid of clever study content thrust deep into the enemy forces, increase the study interest of student, also enhanced study result.

Finally, with performance assessment sees a number make government, it is the stress that studies this. Capable to understand a number it is one Xiang Baogui's skill, with performance assessment executive call center digitlizes management is a kind of competition ability.


Groom object:

Selling manager of director of operation of controller of business client service center, call center, call / datagram of center of group leader of squad of service center of director, client, call expresses word Wu resource of manpower of center of manager, call is in charge of, call center pledges check is in charge of, call center grooms director of operation of instructor, spot.
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